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Control Panel: Microphone Settings


1. Open the Start Menu

Press the Windows key on your keyboard to bring up the Start Menu.

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2. Search for Quick Assist

Type Quick Assist in the search bar, then press Enter to open it.

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3. Enter the Support Code

Once the Quick Assist window appears, you’ll see a prompt asking for a code. Your IT support engineer will provide this code.

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4. Submit the Code

Type in the code and click Submit to initiate the remote session.

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5. Accept the Remote Session

Quick Assist will go through a brief loading screen, followed by a prompt with a checkbox. Tick the box and click Accept to confirm the remote session.

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6. Grant Control to the Support Engineer

Finally, your support engineer will request control of your machine. A toolbar will appear at the top of your screen. Click Allow to grant them control.

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