3CX: How to view Recordings & Voicemails
Article shows the steps of viewing recordings and voicemails within the 3CX web app
1. Open the Start3CX MenuWeb app
Press the Windows key onEnter your keyboardextension tonumber bringand up the Start Menu.password
2. SearchThree for Quick Assistdots
TypeClick Quickand Assist inOpen the searchdots bar,menu
3. Review Recordings and Voicemail
Pick and choose whether you want to openlook it.at recordings or voicemails.
3. Enter the Support Code
Once the Quick Assist window appears, you’ll see a prompt asking for a code. Your IT support engineer will provide this code.
4. Submit the Code
Type in the code and click Submit to initiate the remote session.
5. Accept the Remote Session
Quick Assist will go through a brief loading screen, followed by a prompt with a checkbox. Tick the box and click Accept to confirm the remote session.
6. Grant Control to the Support Engineer
Finally, your support engineer will request control of your machine. A toolbar will appear at the top of your screen. Click Allow to grant them control.
