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3CX: How to view Recordings & Voicemails

Article shows the steps of viewing recordings and voicemails within the 3CX web app

1. Open the Start Menu

Press the Windows key on your keyboard to bring up the Start Menu.

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2. Search for Quick Assist

Type Quick Assist in the search bar, then press Enter to open it.

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3. Enter the Support Code

Once the Quick Assist window appears, you’ll see a prompt asking for a code. Your IT support engineer will provide this code.

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4. Submit the Code

Type in the code and click Submit to initiate the remote session.

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5. Accept the Remote Session

Quick Assist will go through a brief loading screen, followed by a prompt with a checkbox. Tick the box and click Accept to confirm the remote session.

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6. Grant Control to the Support Engineer

Finally, your support engineer will request control of your machine. A toolbar will appear at the top of your screen. Click Allow to grant them control.

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