Windows: Tools for Productivity
Quick Assist: Your Built-In Solution for Remote IT Support
1. Snipping Tool
Snipping tool is helpful in allowing you to take snippets of your screen. In Windows 11 it also provides a recording feature. After a snippet has been taken you will automatically have it saved on your clipboard. This allows you to quickly paste the snippet anywhere you'd like. You can use the Windows key + Shift + S to quickly open the snippet tool.
- Windows key + S to open the windows search box
- Type Snipping Tool.
How to use:
- Begin a new snippet.
- Toggle between Screenshot or Recording ( Windows 10 only always for screenshot).
- Toggle between how you would like to take a
snippetsnippet. e.grectangleCutting with window toggled, willallowgive you a screenshot of whatever window you selected. - Add Delay to
selectgive you enough time to take a screenshot. - Quickly Modify the screenshot.
- Crop or Convert whatever text is seen in the screenshot into copiable text.
- Other features
2. Sticky Notes
TypeSticky Quicknotes Assistis ina thevaluable searchtool bar,which thenallows press Enteryou to opentake it.notes and keep notes saved.
3. Paint
Once the Quick Assist window appears, you’ll see a prompt asking for a code. Your IT support engineer will provide this code.
4. Photos
Type in the code and click Submit to initiate the remote session.
5. Clock
Quick Assist will go through a brief loading screen, followed by a prompt with a checkbox. Tick the box and click Accept to confirm the remote session.
6. Microsoft Store
Finally, your support engineer will request control of your machine. A toolbar will appear at the top of your screen. Click Allow to grant them control.
