Windows: Tools for Productivity
Quick Assist: Your Built-In Solution for Remote IT Support
1. Snipping Tool
Snipping tool is helpful in allowing you to take snippets of your screen. In Windows 11 it also provides a recording feature. After a snippet has been taken you will automatically have it saved on your clipboard. This allows you to quickly paste the snippet anywhere you'd like. You can use the Windows key + Shift + S to quickly open the snippet tool.
- Windows key + S to open the windows search box
- Type Snipping Tool.
How to use:
- Begin a new snippet.
- Toggle between Screenshot or Recording ( Windows 10 only always for screenshot).
- Toggle between how you would like to take a snippet. e.g Cutting with window toggled, will give you a screenshot of whatever window you selected.
- Add Delay to give you enough time to take a screenshot.
- Quickly Modify the screenshot.
- Crop or Convert whatever text is seen in the screenshot into copiable text.
- Other features
2. Sticky Notes
Sticky notes is a valuable tool which allows you to take notes and keep notes saved.
3. Paint
Once the Quick Assist window appears, you’ll see a prompt asking for a code. Your IT support engineer will provide this code.
4. Photos
Type in the code and click Submit to initiate the remote session.
5. Clock
Quick Assist will go through a brief loading screen, followed by a prompt with a checkbox. Tick the box and click Accept to confirm the remote session.
6. Microsoft Store
Finally, your support engineer will request control of your machine. A toolbar will appear at the top of your screen. Click Allow to grant them control.
