Windows: Tools for Productivity
Quick Assist: Your Built-In Solution for Remote IT Support
Quick Assist is a Windows built-in remote software that enables IT support engineers to quickly connect to your machine and resolve IT issues remotely. Setting it up is simple and takes just a minute. Follow these easy steps:
1. Snipping Tool
PressSnipping tool is helpful in allowing you to take snippets of your screen. In Windows 11 it also provides a recording feature. After a snippet has been taken you will automatically have it saved on your clipboard. This allows you to quickly paste the snippet anywhere you'd like. You can use the Windows key on+ yourShift keyboard+ S to bringquickly upopen the Startsnippet Menu.tool.
- Windows key + S to open the windows search box
- Type Snipping Tool.
- Begin a new snippet.
- Toggle between Screenshot or Recording ( Windows 10 only always for screenshot)
- Toggle between how you would like to take a snippet e.g rectangle will allow you to select
2. Sticky Notes
Type Quick Assist in the search bar, then press Enter to open it.
3. Paint
Once the Quick Assist window appears, you’ll see a prompt asking for a code. Your IT support engineer will provide this code.
4. Photos
Type in the code and click Submit to initiate the remote session.
5. Clock
Quick Assist will go through a brief loading screen, followed by a prompt with a checkbox. Tick the box and click Accept to confirm the remote session.
6. Microsoft Store
Finally, your support engineer will request control of your machine. A toolbar will appear at the top of your screen. Click Allow to grant them control.
