Windows: Tools for Productivity

Quick Assist: Your Built-In Solution for Remote IT Support

Quick Assist is a Windows built-in remote software that enables IT support engineers to quickly connect to your machine and resolve IT issues remotely. Setting it up is simple and takes just a minute. Follow these easy steps:

1. Snipping Tool

Press the Windows key on your keyboard to bring up the Start Menu.

2. Sticky Notes

Type Quick Assist in the search bar, then press Enter to open it.

3. Paint

Once the Quick Assist window appears, you’ll see a prompt asking for a code. Your IT support engineer will provide this code.

4. Photos

Type in the code and click Submit to initiate the remote session.

5. Clock

Quick Assist will go through a brief loading screen, followed by a prompt with a checkbox. Tick the box and click Accept to confirm the remote session.

6. Microsoft Store

Finally, your support engineer will request control of your machine. A toolbar will appear at the top of your screen. Click Allow to grant them control.