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Quick Assist: Remote Access

Quick Assist: Your Built-In Solution for Remote IT Support

Quick Assist is a Windows built-in remote software that enables IT support engineers to quickly connect to your machine and resolve IT issues remotely. Setting it up is simple and takes just a minute. Follow these easy steps:

1. Open the Start Menu

Press the Windows key on your keyboard to bring up the Start Menu.

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showing the Start Menu open)

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2. Search for Quick Assist

Type Quick Assist in the search bar, then press Enter to open it.

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of Quick Assist in the search results)

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3. Enter the Support Code

Once the Quick Assist window appears, you’ll see a prompt asking for a code. Your IT support engineer will provide this code.

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of the Quick Assist code entry screen)

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4. Submit the Code

Type in the code and click Submit to initiate the remote session.

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showing the code submission process)

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5. Accept the Remote Session

Quick Assist will go through a brief loading screen, followed by a prompt with a checkbox. Tick the box and click Accept to confirm the remote session.

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of the acceptance screen)

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6. Grant Control to the Support Engineer

Finally, your support engineer will request control of your machine. A toolbar will appear at the top of your screen. Click Allow to grant them control.

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of the Quick Assist toolbar with the Allow button)

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And that’s it! Your support engineer will now be able to assist you with resolving your IT issues remotely. If you have any further questions, don’t hesitate to ask!

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