How to Add a Shared Mailbox (Classic Outlook)
If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.
If that didn't work, then manually add the shared mailbox to Outlook:
1. Open Outlook.
2. Select the File tab on the ribbon, then select Account Settings > Account Settings.
3. Select the Email tab.
4. Make sure the correct account is highlighted, then choose Change.
5. Choose More Settings > Advanced > Add.
6. Type the shared email address, such as info@contoso.com.
7. Choose OK > OK.
8. Choose Next > Finish > Close.
1. Open Outlook app (Classic)
Press the Windows key on your keyboard to bring up the Start Menu, Search Outlook.
2. SearchOutlook for Quick AssistSettings
Type Quick Assist inSelect the searchFile bar,tab on the ribbon (top left), then pressselect EnterAccount Settings to> openAccount it.Settings.
3. Account Settings
Select the Email tab. Make sure the correct account is highlighted, then choose Change. Choose More Settings > Advanced > Add. Type the shared email address, such as info@contoso.com. Choose OK > OK. Choose Next > Finish > Close.
3. Enter the Support Code
Once the Quick Assist window appears, you’ll see a prompt asking for a code. Your IT support engineer will provide this code.
4. Submit the Code
Type in
5. Accept the Remote Session
Quick Assist will go through a brief loading screen, followed by a prompt with a checkbox. Tick the box and click Accept to confirm the remote session.
6. Grant Control to the Support Engineer
Finally, your support engineer will request control of your machine. A toolbar will appear at the top of your screen. Click Allow to grant them control.
