Networking: Troubleshooting Internet connection Issues
Internet Issues can arise unexpected and can cause disruption to your work. Some issues can be caused due to loosen connections, other times it could be software misconfiguration. In this short article, we will look into the most common network issues.
Things to consider when troubleshooting network issues:
1. Network cable (known as an ethernet cable)
2. Globe icon instead of a computer icon.
3. Not able to access websites
4. Other staff not able to connect
Solution #1: Refresh the site
Sometimes there is no issue with your internet connection but rather the website itself is having some issues. To make sure of that, simply look at the network icon on the bottom left of screen.
Figure 1 Network icon showing the computer is connected to the internet
Figure 2 Network icon showing no connection to the internet.
If the network icon is showing a connection to the internet, then the issue could be with the website itself and not your computer. However, if you don’t have connection to the internet then, the issue is with your machine. In this case, give it a minute because it could be a momentarily disconnection from the internet.
Solution #2: Checking the network interface
The network interface is where your computer receives and sends data across the internet. Your interface can be Wi-Fi or a physical network port behind your computer. We can check if these interfaces are functioning correctly.
1. Open the windows search menu, Windows key + S
2. Type “ncpa.cpl”
3. Find either the WIFI or ethernet interface.
4. In the event of a misconfigured, Open the interface by double clicking it. Find and click “Diagnose” and follow its instructions.
Solution #3: Loose network cable
The network cable is commonly referred to as the ethernet cable. This is a physical cable that connects to your physical ethernet interface on your computer to a switch or patch port on the wall.
Like anything that connects to a computer, it can get easily loose over time or damaged in some cases.
Make sure both ends of the cable are connected correctly to their respective interfaces. These interfaces also have a green and amber LED indicators that flash frequently to indicate they are working.
If the cable is faulty or a loose connection, then the LED will not light up.
Figure 3 Ethernet cable connected at the back of a computer's network interface.
Solution #4: Restart the computer
A Process or service on your machine that has failed could cause your computer to disconnect from the internet or prevent you from accessing websites. As long as others staff within the same network as you are not experiencing a network failure, then give your computer a quick restart, this could fix the issue.
If other staff members are experiencing the same issue as you are, then the issue is mostly likely related to the internet service provider having an issue on their end. In Other cases it could be one of the main network devices had failed although very uncommon.
In either cases contact us or your manager, so we can have look at the issue in-depth.
Thanks for reading this Article, if you are still experiencing issues and nothing has been resolved then please contact the support team.
Solution #1: Refresh the site
Sometimes there is no issue with your internet connection but rather the website itself is having some issues. To make sure of that, simply look at the network icon on the bottom left of screen.
Figure 1 Network icon showing the computer is connected to the internet
2. Search for Quick Assist
Type Quick Assist in the search bar, then press Enter to open it.
3. Enter the Support Code
Once the Quick Assist window appears, you’ll see a prompt asking for a code. Your IT support engineer will provide this code.
4. Submit the Code
Type in the code and click Submit to initiate the remote session.
5. Accept the Remote Session
Quick Assist will go through a brief loading screen, followed by a prompt with a checkbox. Tick the box and click Accept to confirm the remote session.
6. Grant Control to the Support Engineer
Finally, your support engineer will request control of your machine. A toolbar will appear at the top of your screen. Click Allow to grant them control.
