Windows: Remote Access

Quick Assist: Your Built-In Solution for Remote IT Support 

 Quick Assist is a Windows built-in remote software that enables IT support engineers to quickly connect to your machine and resolve IT issues remotely. Setting it up is simple and takes just a minute. Follow these easy steps: 

 

 1. Open the Start Menu 

 Press the Windows key on your keyboard to bring up the Start Menu. 

 

 

 

 2. Search for Quick Assist 

 Type Quick Assist in the search bar, then press Enter to open it. 

 

 

 

 3. Enter the Support Code 

 Once the Quick Assist window appears, you’ll see a prompt asking for a code. Your IT support engineer will provide this code. 

 

 

 

 4. Submit the Code 

 Type in the code and click Submit to initiate the remote session. 

 

 

 

 5. Accept the Remote Session 

 Quick Assist will go through a brief loading screen, followed by a prompt with a checkbox. Tick the box and click Accept to confirm the remote session. 

 

 

 

 6. Grant Control to the Support Engineer 

 Finally, your support engineer will request control of your machine. A toolbar will appear at the top of your screen. Click Allow to grant them control.