# Windows: Remote Access

**Quick Assist: Your Built-In Solution for Remote IT Support**

Quick Assist is a Windows built-in remote software that enables IT support engineers to quickly connect to your machine and resolve IT issues remotely. Setting it up is simple and takes just a minute. Follow these easy steps:

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### 1. Open the Start Menu

Press the **Windows** key on your keyboard to bring up the Start Menu.

[![Screenshot 2024-11-26 095624.png](https://kb.9.technology/uploads/images/gallery/2024-11/scaled-1680-/2WDtCJ6jFza9AJyx-screenshot-2024-11-26-095624.png)](https://kb.9.technology/uploads/images/gallery/2024-11/2WDtCJ6jFza9AJyx-screenshot-2024-11-26-095624.png)

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### 2. Search for Quick Assist

Type **Quick Assist** in the search bar, then press **Enter** to open it.

[![Screenshot 2024-11-26 095708.png](https://kb.9.technology/uploads/images/gallery/2024-11/scaled-1680-/utczsZAOOCLSE5MN-screenshot-2024-11-26-095708.png)](https://kb.9.technology/uploads/images/gallery/2024-11/utczsZAOOCLSE5MN-screenshot-2024-11-26-095708.png)

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### 3. Enter the Support Code

Once the Quick Assist window appears, you’ll see a prompt asking for a code. Your IT support engineer will provide this code.

[![Screenshot 2024-11-26 095816.png](https://kb.9.technology/uploads/images/gallery/2024-11/scaled-1680-/mg3xgya5I4nrxC6Q-screenshot-2024-11-26-095816.png)](https://kb.9.technology/uploads/images/gallery/2024-11/mg3xgya5I4nrxC6Q-screenshot-2024-11-26-095816.png)

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### 4. Submit the Code

Type in the code and click **Submit** to initiate the remote session.

[![Screenshot 2024-11-26 100426.png](https://kb.9.technology/uploads/images/gallery/2024-11/scaled-1680-/OsnuIlUQCnXIFF64-screenshot-2024-11-26-100426.png)](https://kb.9.technology/uploads/images/gallery/2024-11/OsnuIlUQCnXIFF64-screenshot-2024-11-26-100426.png)

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### 5. Accept the Remote Session

Quick Assist will go through a brief loading screen, followed by a prompt with a checkbox. Tick the box and click **Accept** to confirm the remote session.

[![Screenshot 2024-11-26 100514.png](https://kb.9.technology/uploads/images/gallery/2024-11/scaled-1680-/ooVHsw0vbP33bDut-screenshot-2024-11-26-100514.png)](https://kb.9.technology/uploads/images/gallery/2024-11/ooVHsw0vbP33bDut-screenshot-2024-11-26-100514.png)

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### 6. Grant Control to the Support Engineer

Finally, your support engineer will request control of your machine. A toolbar will appear at the top of your screen. Click **Allow** to grant them control.

[![Screenshot 2024-11-26 100648.png](https://kb.9.technology/uploads/images/gallery/2024-11/scaled-1680-/zUBu1LZ1U1SopmbR-screenshot-2024-11-26-100648.png)](https://kb.9.technology/uploads/images/gallery/2024-11/zUBu1LZ1U1SopmbR-screenshot-2024-11-26-100648.png)

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