# Microsoft 365: Setting up Two Factor Authentication (iPhone)

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<span style="font-size: 18pt;"> Step 1</span>

1. <span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"><span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Navigate to your phones App Store and search for **<span style="font-family: 'Open Sans', sans-serif;">Microsoft Authenticator app</span>**. The search results should have found the Authenticator app, Click **Download.**</span>

*<span style="font-size: 12pt; line-height: 107%;">The “Authenticator” app should now appear on your home screen. You will need this for step 3.</span>*

<span style="font-size: 12pt; line-height: 107%;">![1.png](https://crm.9.technology/media/bakr-altimimi/TFA/1.png)</span>

<span style="font-size: 12pt; line-height: 107%;">![iphone app store](https://crm.9.technology/media/bakr-altimimi/TFA/2.png)</span>

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### <span style="font-size: 18pt;"> Step 2</span>

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"> 1.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Using your computer, open a browser and navigate to </span><span style="font-size: 12pt; line-height: 107%;">[<span style="font-family: 'Open Sans', sans-serif;">https://login.microsoftonline.com</span>](https://login.microsoftonline.com/)</span><u><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">.</span></u>

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"> 2.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Log into Office 365 online with your company email address and password. Eg: zak@support9.com.</span>

*<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Your IT Administrator will have already enabled 2FA on your **Work Microsoft user account,** so you should receive the prompt shown below asking you to setup 2FA (Two Factor Authentication).</span>*

![KB-2FA-201](https://crm.9.technology/media/bakr-altimimi/TFA/3.png)

![mobile-app-security](https://crm.9.technology/media/bakr-altimimi/TFA/4.png)

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"> 3.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">You will then arrive on the **Additional Security Verification** page, asking you which security method you would like to use.</span>

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"> 4.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Select the **Mobile app** option from the drop-down list and select **Use verification code** from the list of choices, then **Click** **Set up**.</span>

*<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Once this has been completed you will be displayed with the message below.</span>*

![configure mobile app](https://crm.9.technology/media/bakr-altimimi/TFA/5.png)

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### <span style="font-size: 18pt;"> Step 3</span>

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"> 1.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Now, open the **Microsoft Authenticator app** on your phone</span>

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"> 2.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Skip any Introduction screens the app may present, until the **Ready to add your first account?** screen or similar appears.</span>

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"> 3.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Select **Add account** or "**+**" icon on the top right corner of the app screen.</span>

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">4.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Select the **Work or school account** option</span>

![2fa add account](https://crm.9.technology/media/bakr-altimimi/TFA/6.png)

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"> 5.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">You may be asked to allow the app to use your phone’s camera, click **OK** to allow this.</span>

*<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">You will be presented with a screen called **Scan QR code** with a square camera box in the middle of the screen.</span>*

![KB-2FA-204](https://crm.9.technology/media/bakr-altimimi/TFA/7.png)

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"> 6.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Lift the mobile device so that the QR code on your computer screen sits inside the Scan QR code camera square.</span>

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">![](https://crm.9.technology/media/bakr-altimimi/TFA/8.png)</span>

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">7.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">As soon as the Authenticator app has scanned the QR code the following screen will appear on the computer screen. **Set up** button is greyed out and the **Next** button is highlighted.</span>

*<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">On the Authenticator app on your mobile phone a new account will have been created, displaying 6-digit number that updates every 30 seconds. This ever-changing number provides the second authentication factor required for 2FA.</span>*

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"> 8.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Click **Next** on your computer screen.</span>

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"> 9.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">You will then be prompted for the 6-digit verification code from the Authenticator app. </span>

![enter verification code](https://crm.9.technology/media/bakr-altimimi/TFA/9.png)

<span style="font-family: 'Open Sans', sans-serif; color: #000000;"> 10.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-family: 'Open Sans', sans-serif; color: #000000;">Enter the six-digit code displayed on your mobile phone Authenticator app and click **<span style="font-family: 'Open Sans', sans-serif;">Verify</span>**. </span>

![2FA phone number](https://crm.9.technology/media/bakr-altimimi/TFA/10.png)

<span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;"> </span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">11.<span style="font: 7pt 'Times New Roman';"> </span></span><span style="font-size: 12pt; line-height: 107%; font-family: 'Open Sans', sans-serif; color: #000000;">Select the country from the drop-down list and then enter your mobile telephone number. Click **Next**.</span>

Thanks for reading this Article, if you are still experiencing issues and nothing has been resolved then please contact the support team.