# How to raise a Ticket with 9 Technology Group LTD

### Method 1: via the 9 Logo on your task bar

<span style="font-size: 14pt;">1. On the bottom right of your screen, locate the **Purple Number 9 icon** and click on it. Sometimes it might be hiding in the up-arrow menu (Highlighted Blue).</span>

[![image.png](https://kb.9.technology/uploads/images/gallery/2025-02/scaled-1680-/JSBHQLJGpYJA1z8i-image.png)](https://kb.9.technology/uploads/images/gallery/2025-02/JSBHQLJGpYJA1z8i-image.png)

<span style="font-size: 14pt;">2.Click the “**Raise CRM Ticket**”, after which it should open your web browser to the CRM ticket creation page.</span>

<span style="font-size: 14pt;">[![image.png](https://kb.9.technology/uploads/images/gallery/2025-02/scaled-1680-/LvcjpylikbBtzagL-image.png)](https://kb.9.technology/uploads/images/gallery/2025-02/LvcjpylikbBtzagL-image.png)</span>

<span style="font-size: 14pt;">3. Fill in the ticket with whatever details that are required, then click **Submit**. After submitting the ticket, the ticket will be received by the relevant department you have chosen in the ticket.</span>

[![image.png](https://kb.9.technology/uploads/images/gallery/2025-02/scaled-1680-/3M7bQ3AvbDLXHNp7-image.png)](https://kb.9.technology/uploads/images/gallery/2025-02/3M7bQ3AvbDLXHNp7-image.png)

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### Method 2: Via the Online form


<span style="font-size: 14pt;">There is an online form that you can access directly.</span>

<span style="font-size: 14pt;">[Press me for IT Support](https://crm.9.technology/forms/ticket?styled=1&with_logo=1 "9 Technology Group LTD")</span>

<span style="font-size: 14pt;">You can bookmark the link.</span>

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### Method 3: Via Email

<span style="font-size: 14pt;">You may email in your Support enquiry by emailing to <ticket@9.technology></span>

<span style="font-size: 14pt;">This will automatically get raised within our system as an IT Support ticket for our team to look at and respond to.</span>

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### Method 4: Via telephone

<span style="font-size: 14pt;">These are our telephone and email contacts for your convenience :</span>

<table border="1" cellpadding="0" cellspacing="0" class="MsoTableGrid" id="bkmrk-email-addresses%3A-%C2%A0-t" style="border-collapse: collapse; border: none; width: 850px; height: 882.17px;" width="624"><tbody><tr style="height: 48px;"><td colspan="2" style="width: 819.046px; border: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 48px;" valign="top">**<span style="font-size: 18pt;">Email addresses:</span>**

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Technical Support</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top">[<span style="font-size: 16pt;">ticket@9.technology</span>](mailto:ticket@9.technology)

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Finance / Invoice Enquiries</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top">[<span style="font-size: 21.3333px;">accounts@9.technology</span>](mailto:accounts@9.technology)

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Sales Email</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top">[<span style="font-size: 16pt;">Sales@9.technology</span>](mailto:Sales@9.technology)

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Account Management</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top">[<span style="font-size: 21.3333px;">iby@9.technology</span>](mailto:iby@9.technology)

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Confidential Feedback</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top">[<span style="font-size: 16pt;">feedback@9.technology</span>](mailto:feedback@9.technology)

</td></tr><tr style="height: 44.3636px;"><td colspan="2" style="width: 819.046px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top"></td></tr><tr style="height: 48px;"><td colspan="2" style="width: 819.046px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 48px;" valign="top">**<span style="font-size: 18pt;">Contact Numbers:</span>**

</td></tr><tr style="height: 72.7273px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 72.7273px;" valign="top">**<span style="font-size: 16pt;">Telephone Contact (Support and other enquiries)</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 72.7273px;" valign="top"><span style="font-size: 16pt;">01706 404099</span>

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">WhatsApp Contact</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top"><span style="font-size: 16pt;">03330 509960</span>

</td></tr><tr style="height: 88.7273px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 88.7273px;" valign="top">**<span style="font-size: 16pt;">IT Support Hours</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 88.7273px;" valign="top"><span style="font-size: 16pt;">9am – 5PM Monday to Friday </span>

<span style="font-size: 16pt;">(Including Bank Holidays)</span>

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Out of Hours</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top"><span style="font-size: 16pt;">Email / Ticket only</span>

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt; color: #ff0000;">Emergency </span><span style="font-size: 16pt;">Mobile</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top"><span style="font-size: 16pt;">07864601301 (Ibrahim / Director)</span>

</td></tr><tr style="height: 44.3636px;"><td colspan="2" style="width: 819.046px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top"></td></tr><tr style="height: 48px;"><td colspan="2" style="width: 819.046px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 48px;" valign="top">**<span style="font-size: 18pt;">Portal Links:</span>**

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Your 9TG Account Login Site</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top">##### [https://portal.9.technology/index.php?rp=/login](https://portal.9.technology/index.php?rp=/login)

</td></tr><tr style="height: 44.3523px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3523px;" valign="top"> </td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3523px;" valign="top">  
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