How to raise a Ticket with 9 Technology Group LTD (Superops)

Method 1: Via the 9 Logo on your task bar 

 1. On the bottom right of your screen, locate the  Purple Number 9 icon and click on it. Sometimes it might be hiding in the up-arrow menu (Highlighted Blue). 

 

 

 2. Click the “ Raise Ticket ”, after which it should open your web browser to the Superops ticket creation page. 

 

 

 

 It will then bring up a web page asking you for the details of your enquiry. 

 

 

 

 3. Fill in the ticket with whatever details that are required, then click  Submit . After submitting the ticket, the ticket will be received by the relevant department you have chosen in the ticket. 

 

 

 

 

 

 

 

 Method 2: Via email 

 You may email in your Support enquiry by emailing to  ticket@9.technology 

 This will automatically get raised within our system as an IT Support ticket for our team to look at and respond to. 

 

 Method 3: Via telephone 

 These are our telephone and email contacts for your convenience : 

 

 

 

 

 

 Email addresses: 

   

 

 

 

 

 Technical Support 

   

 

 

 ticket@9.technology 

 

 

 

 

 Finance / Invoice Enquiries 

   

 

 

 accounts@9.technology 

 

 

 

 

 Sales Email 

   

 

 

 Sales@9.technology 

   

 

 

 

 

 Account Management 

   

 

 

 iby@9.technology 

 

 

 

 

 Confidential Feedback 

   

 

 

 feedback@9.technology 

   

 

 

 

 

   

   

 

 

 

 

 Contact Numbers: 

   

 

 

 

 

 Telephone Contact (Support and other enquiries) 

   

 

 

 01706 404099 

   

 

 

 

 

 WhatsApp Contact 

   

 

 

 03330 509960 

   

 

 

 

 

 IT Support Hours 

   

 

 

 9am – 5PM Monday to Friday 

   

 (Including Bank Holidays) 

   

 

 

 

 

 Out of Hours 

   

 

 

 Email / Ticket only 

   

 

 

 

 

 Emergency Mobile 

   

 

 

 07864601301 (Ibrahim / Director) 

   

 

 

 

 

   

   

 

 

 

 

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