# How to raise a Ticket with 9 Technology Group LTD (Superops)

<span style="font-size: 14pt;"><span style="font-size: 18pt;">**Method 1: Via the 9 Logo on your task bar**</span></span>

<span style="font-size: 14pt;">1. On the bottom right of your screen, locate the **Purple Number 9 icon** and click on it. Sometimes it might be hiding in the up-arrow menu (Highlighted Blue).</span>

[![image.png](https://kb.9.technology/uploads/images/gallery/2024-11/scaled-1680-/BIIrUPlM3YrSscdi-image.png)](https://kb.9.technology/uploads/images/gallery/2024-11/BIIrUPlM3YrSscdi-image.png)

<span style="font-size: 14pt;">2. Click the “**Raise Ticket**”, after which it should open your web browser to the Superops ticket creation page.</span>

[![image.png](https://kb.9.technology/uploads/images/gallery/2024-11/scaled-1680-/hNtbVUG54pAPCkCX-image.png)](https://kb.9.technology/uploads/images/gallery/2024-11/hNtbVUG54pAPCkCX-image.png)

It will then bring up a web page asking you for the details of your enquiry.

[![image.png](https://kb.9.technology/uploads/images/gallery/2024-11/scaled-1680-/HVDdAuL3MW9tn8go-image.png)](https://kb.9.technology/uploads/images/gallery/2024-11/HVDdAuL3MW9tn8go-image.png)

<span style="font-size: 14pt;">3. Fill in the ticket with whatever details that are required, then click **Submit**. After submitting the ticket, the ticket will be received by the relevant department you have chosen in the ticket.</span>

[![image.png](https://kb.9.technology/uploads/images/gallery/2024-11/scaled-1680-/ZitXmnLqqzoJG5MF-image.png)](https://kb.9.technology/uploads/images/gallery/2024-11/ZitXmnLqqzoJG5MF-image.png)

<span style="font-size: 18pt;">**Method 2: Via email**</span>

<span style="font-size: 14pt;">You may email in your Support enquiry by emailing to <ticket@9.technology></span>

<span style="font-size: 14pt;">This will automatically get raised within our system as an IT Support ticket for our team to look at and respond to.</span>

**<span style="font-size: 14pt;">Method 3: Via telephone</span>**

<span style="font-size: 14pt;">These are our telephone and email contacts for your convenience :</span>

<table border="1" cellpadding="0" cellspacing="0" class="MsoTableGrid" id="bkmrk-email-addresses%3A-%C2%A0-t" style="border-collapse: collapse; border: none; width: 850px; height: 882.17px;" width="624"><tbody><tr style="height: 48px;"><td colspan="2" style="width: 819.046px; border: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 48px;" valign="top">**<span style="font-size: 18pt;">Email addresses:</span>**

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Technical Support</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top">[<span style="font-size: 16pt;">ticket@9.technology</span>](mailto:ticket@9.technology)

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Finance / Invoice Enquiries</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top">[<span style="font-size: 21.3333px;">accounts@9.technology</span>](mailto:accounts@9.technology)

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Sales Email</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top">[<span style="font-size: 16pt;">Sales@9.technology</span>](mailto:Sales@9.technology)

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Account Management</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top">[<span style="font-size: 21.3333px;">iby@9.technology</span>](mailto:iby@9.technology)

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Confidential Feedback</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top">[<span style="font-size: 16pt;">feedback@9.technology</span>](mailto:feedback@9.technology)

</td></tr><tr style="height: 44.3636px;"><td colspan="2" style="width: 819.046px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top"></td></tr><tr style="height: 48px;"><td colspan="2" style="width: 819.046px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 48px;" valign="top">**<span style="font-size: 18pt;">Contact Numbers:</span>**

</td></tr><tr style="height: 72.7273px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 72.7273px;" valign="top">**<span style="font-size: 16pt;">Telephone Contact (Support and other enquiries)</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 72.7273px;" valign="top"><span style="font-size: 16pt;">01706 404099</span>

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">WhatsApp Contact</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top"><span style="font-size: 16pt;">03330 509960</span>

</td></tr><tr style="height: 88.7273px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 88.7273px;" valign="top">**<span style="font-size: 16pt;">IT Support Hours</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 88.7273px;" valign="top"><span style="font-size: 16pt;">9am – 5PM Monday to Friday </span>

<span style="font-size: 16pt;">(Including Bank Holidays)</span>

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt;">Out of Hours</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top"><span style="font-size: 16pt;">Email / Ticket only</span>

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top">**<span style="font-size: 16pt; color: #ff0000;">Emergency </span><span style="font-size: 16pt;">Mobile</span>**

</td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top"><span style="font-size: 16pt;">07864601301 (Ibrahim / Director)</span>

</td></tr><tr style="height: 44.3636px;"><td colspan="2" style="width: 819.046px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top"></td></tr><tr style="height: 48px;"><td colspan="2" style="width: 819.046px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 48px;" valign="top">**<span style="font-size: 18pt;">Portal Links:</span>**

</td></tr><tr style="height: 44.3636px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3636px;" valign="top"> </td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3636px;" valign="top"> </td></tr><tr style="height: 44.3523px;"><td style="width: 345.807px; border-right: 1pt solid rgb(0,0,0); border-bottom: 1pt solid rgb(0,0,0); border-left: 1pt solid rgb(0,0,0); border-top: none; padding: 0cm 5.4pt; height: 44.3523px;" valign="top"> </td><td style="width: 473.239px; border-top: none; border-left: none; border-bottom: 1pt solid rgb(0,0,0); border-right: 1pt solid rgb(0,0,0); padding: 0cm 5.4pt; height: 44.3523px;" valign="top"> </td></tr></tbody></table>